SinTree
COMPLAINTS POLICY - Terms

Introduction:

This document set out our complaints policy. If you are a User of SinTree, this Complaints Policy forms part of your agreement with us.

Who we are and how to contact us:

SinTree is operated by ST33 Limited. We are a limited company registered in England and Wales, with company registration number 13037809 and we have our registered office address at 4/4a Bloomsbury Square, London, England, WC1A 2RP.

Who can use this Complaints Policy?

Whether or not you are a User of SinTree, you can use this Complaints Policy to alert us to any complaint which you have relating to SinTree.

How to make a complaint:

If you have a complaint about SinTree (including any complaint about Content appearing on SinTree or the conduct of a user), please e-mail your complaint to us using the contact information on our website.

If you are unable to contact us by email, please write to us at the following address: 4/4a Bloomsbury Square, London, England, WC1A 2RP.

How we will deal with complaints of illegal or non-consensual content:

Following receipt of your complaint of illegal or non-consensual content:

we will take such steps as we consider to be appropriate to investigate your complaint within a timescale which is appropriate to the nature of your complaint;

if we require further information or documents from you, we will contact you to let you know;

we will in good faith investigate your complaint within seven (14) business days;

if we are satisfied that the content is unlawful or non-consensual, we will immediately remove such content, and we will notify you of our decision by email or other electronic message;

if we are satisfied that the content is not unlawful or non-consensual, we will notify you of our decision by email or other electronic message. Our decision shall be final and binding.

How we will deal with complaints related to copyright infringement:

Complaints related to copyright infringement must be submitted in accordance with our DMCA Policy, and we will respond to copyright infringement complaints as set out in such policy.

How we will deal with other complaints:

Following receipt of other complaints (including complaints related to other breaches of our Acceptable Use Policy) under section 5 above:

we will take such steps as we consider to be appropriate to investigate your complaint within a timescale which is appropriate to the nature of your complaint;

if we require further information or documents from you, we will contact you to let you know;

we will in good faith take such actions as we consider appropriate to deal with the issue which your complaint has raised. If you have complained about content which appears on SinTree and we are satisfied that the Content otherwise breaches our Acceptable Use Policy, we will act quickly to remove such content;

we are not obligated to inform you of the outcome of your complaint.

Unjustified or abusive complaints:

If you are a user of SinTree, you warrant (which means you make a legally enforceable promise) that you will not make any complaint under this Complaints Policy which is wholly unjustified, abusive, or made in bad faith. If we determine that you have breached this warranty, we may suspend or terminate your user account.